Please read the policy, conditions and process carefully as they contain important information and guidelines for customers & merchants of MY TRUST PAY on refund and cancellations.
MY TRUST PAY may amend this process from time to time which shall be updated on its website https://mypaytrust.com . We make every effort to service the order/s placed with us as per the specifications and timelines mentioned. If due to any reason, unavoidable circumstances or beyond the limitations of MY TRUST PAY the order is not deployed then the order will be cancelled and refunded subject to the below terms:
Cancellation Policy
For Cancellations please contact us via contact us link. Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
A refund/cancellation can be refused if the following conditions are met:
1. The services already taken;
2. The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer; or
3. There are outstanding accounts on the merchants account which have not been paid.